Call Forwarding - Call Assistant AI

Conditional Call Forwarding: The Intelligent Backbone of Call Assistant AI

What is Conditional Call Forwarding?
Conditional call forwarding is a telephony feature that routes calls only under specific conditions—such as when a call is unanswered, busy, or unreachable. Unlike traditional (unconditional) call forwarding, which directs every call to another number, conditional call forwarding lets you continue using your phone number normally. With Call Assistant AI, this mechanism is the key to replacing the standard voicemail system with an intelligent, interactive experience.

Seamless Integration with Your Default Voicemail

Normal Operation. Under usual circumstances, your phone operates as expected—calls come in, and you answer them. Traditional voicemail takes over only when you’re unavailable.
Enhanced Voicemail Experience. By assigning your conditional call forwarding number to the Call Assistant AI system, the default voicemail behavior is replaced. Now, when you don’t answer a call or when you hang up, the call isn’t just recorded—it’s redirected to our intelligent system.
Real-Time Interaction. Once a call is conditionally forwarded, the AI assistant engages with the caller in real time. This isn’t just about recording a message; the AI actively interacts with the caller, asking for key details about who they are and the purpose of their call.
Secretary Mode. With features like Secretary Mode, the AI doesn’t simply log a voicemail. Instead, it gathers essential information, including caller identity and call intent, then promptly notifies you with the collected details. This gives you the opportunity to decide if you want to pick up the call or handle it later.
Enhanced Call Details. The system still records traditional voicemails, but it goes a step further by analyzing the conversation. Once the caller hangs up or if the call isn’t answered, the assistant compiles a summary of the interaction.
Actionable Notifications. You receive notifications that include both the transcript and contextual insights about the call. This empowers you to make an informed decision about engaging with the caller.

Why Conditional Call Forwarding is a Game-Changer

Preserves Your Number’s Usability. Because the call forwarding is conditional, you continue to use your number as usual for incoming calls. Only when a call would normally go to voicemail is it rerouted for AI processing.
Transforms Voicemail into an Interactive Experience. Instead of passively recording messages, Call Assistant AI actively engages with missed calls. This proactive approach ensures that important calls are not just missed—they’re intelligently managed.
Empowers Informed Decision-Making. With real-time transcription and context-aware interaction, you get all the details you need to decide whether to take a call. This not only improves your productivity but also enhances your communication workflow.

Setting Up Conditional Call Forwarding with Call Assistant AI

Install the App. Download Call Assistant AI
Download can be done from the App Store or Google Play Store.
Activate Conditional Call Forwarding. In the app’s settings, follow our guided setup to enable conditional call forwarding. This will link your default voicemail behavior to the Call Assistant AI system without affecting your everyday calling experience.
Customize Your Preferences. Tailor your settings, such as specifying conditions for forwarding and setting up Secretary Mode. Define how and when the AI should interact with callers.
Experience Intelligent Call Management. Once configured, any call that isn’t directly answered is seamlessly redirected to our AI. Enjoy a dynamic voicemail system that not only records messages but also engages with your callers in real time.

How it works

Create an account

Download Call Assistant from the Play Store or App Store and create an account

Verify your number

In order to use Call Assistant you must verify your number

Enable Conditional Call Forwarding

Setup conditional call forwarding on your phone to the designated number of your country

Test

After setting up Call Forwarding you should test your setup to make sure everything is working correctly. Call Assistant will call your number and you should hang up the call to make sure the call is correctly forwarded to our number

Frequently Asked Question

What are the Call Assistant numbers?
USA: +1 628 444 4674
Canada: +1 249 523 5338
UK: +44 170 658 6368
Portugal: +351 30 881 3998
Netherlands: +31 970 10257312
I can't setup conditional call forwarding
There are a couple of reasons why call forwarding may not work. Before you proceed you should make sure you have mobile data enabled, and wifi calling disabled, turning wifi off can help in some cases.
Turning Airplane Mode on and off sometimes can fix things as it resets your mobile connectivity. If nothing else works try calling your operator

How to setup conditional call forwarding?
Through our apps you can try to enable conditional call forwarding but this is not always possible. You can always setup call forwarding manually. Some operators require using the operator's dedicated mobile app, in some cases conditional call forwarding is a paid feature and you must activate.
I get an error when testing Call Assistant
This could be caused because call forwarding is not correctly setup or your mobile operator may not be compatible with Call Assistant.
If nothing else works try calling your operator to check if the conditional call forwarding is correctly setup and working
When I try to test Call Assistant I don't get a test call
In some cases, the operators block our test number. You can always try to call your number from another phone and hangup the call. If you hear the Call Assistant greeting your ready to go.